FAQ

GENERAL

1. Can I get information about the service provider of Bahisal.com?

Bahisal.com's technical infrastructure is provided by Pronet Gaming. Our partner in the fields of sports betting and virtual sports is Betradar, one of the most reliable brands in the world. Among our partners in the field of the casino are the most popular and globally preferred brands such as Evolution Casino, Netent, Lucky Streak, Ezugi, Betsoft, 1x2 Gaming and Microgaming.
2. Is my membership information safe at Bahisal.com?

At Bahisal.com, your registration information is protected by a 256 bit SSL Certificate and cannot be saved and stored. In this way, your information cannot be accessed by third parties. You can play on our site without risking your information.

REGISTRATION - LOGIN

3. How can I register at Bahisal.com?

To check your eligibility to register, visit our General Terms and Conditions page. If you do not violate any of the conditions here, you can easily sign up by using the Sign-Up button on the main page. Make sure that you enter the information requested from you completely and accurately.
4. How can I login to my Bahisal.com account?

You will have registered after completing the form on the Sign Up page. By using the "Login" button on the main page, you can log in by typing the username and password you have determined on the registration page.
5. I registered with incorrect personal information, what should I do?

If you have entered incorrect information during the registration process, you should immediately report this to the customer support line before making any financial transactions. The customer representative will inform you of the e-mail address you need to submit your request to update your information.
6. Can I change my personal information?

It is mandatory for your personal information to be accurate and up to date in accordance with Bahisal Terms and Conditions. For your requests for a change of personal information, please contact our support team.
7. Can I have more than one Bahisal.com account?

You can only have one Bahisal account. In case of the detection of multiple accounts belonging to the same person or with the same registration IP, Bahisal reserves the right to terminate these accounts and invalidate their earnings.

8. I have not received the e-mail required for the activation of my account, what should I do?

In some cases, the arrival of the account activation email may take up to 10-15 minutes depending on the intensity or it may be in the Spam box. Please make sure to check this folder. If your e-mail still has not arrived after 15 minutes, please contact our live support line and ask for help.

9. I forgot my password or I want to change it, what should I do?

To retrieve your password, follow the necessary instructions by using the I Forgot My Password button on the login page.

If you have forgotten your username, send your request to [email protected]. You will be asked to complete a number of verification steps by the support team. After the verification process, you can access your account again.
10. How can I reach customer service?

Our customer service is available 24/7. You can contact us immediately after clicking the chat bubble in the lower right corner of the website and entering your name-surname and e-mail address information. You can see all the channels you can reach us by clicking the Contact button at the bottom of the website.

BETS

11. What are the types of bets on Bahisal.com?

With its wide range of betting options, Bahisal succeeds in appealing to all betting enthusiasts. From football, one of the most popular sports of today, to darts sports, from well-known organizations such as the NBA to Australia's Rugby 1st League, we offer pre-match or live betting. We have a service provider that offers more than 40,000 live betting opportunities per month and is a clear leader in many other areas.

In addition to sports betting, we also offer you the opportunity to experience anything you wish from thousands of slot games in more than 50 different providers of the world's most popular casino slots. You can play Roulette, Blackjack, Baccarat, Poker, and many more popular casino games live, moreover, you can make this live casino experience unique in special rooms allocated to Bahisal.

The extensive Poker network, fun Virtual Sports, Bingo, and more are available on Bahisal.com with exciting and lucrative game options waiting for you to discover.
12. How do I bet?

After creating an account and making a deposit, you can bet and start earning right away!
- There are several ways you can find an event to bet on the homepage. If you know the event you want to bet on, you can use the "Search Bar" at the top of the page or click the options on the left and browse through thousands of events. When you find an event you wish to bet on, select the market and then the relevant result you want to bet on.
- With one click, your selection will automatically be added to your bet slip at the bottom right of the page.
- At this stage, you can enter your bet (the amount you want to bet) in the bet slip and click the "Place Bet" button.
- Then click the "Confirm bet" button.
- Your bet will be confirmed within a few seconds.
13. Why was my bet rejected?

Bahisal conducts a complex bet acceptance process customized to the products offered. As a result, we may not accept all or part of the requested bets. This practice is a common risk management strategy in our industry. Generally, your bet may be rejected for one of the three main reasons:
- The amount of your bet is higher than the limit set for the betting option you have chosen.
- The rates have changed between the time you placed your bet and the time you confirmed your bet. (This is a common reason for the refusal in live bets)
- There is a problem with the auto server.
14. What is the minimum bet amount?

Minimum bet amounts vary according to currencies. The minimum amount that can be bet in Turkish Lira is 1₺. The available currencies vary depending on your country of residence.
15. What is the maximum bet amount?

Maximum bet amounts vary depending on many factors such as the type of sport, league, tournament, or market.

16. How can I check my betting history?

Click on the "Settings" icon on the top right of the homepage to view your betting history. Then you can view your past results by clicking the "Bet History" tab.

17. What is the Cash Out feature?

Cash-out is a product that allows you to control your bets by observing your profit or loss without waiting for the end of a match or event. Currently available for live bets placed before and during the match. You have the option to cash out the current bet. Bahisal reserves the right to disable the cash-out feature.

For example, you bet on Manchester United to win at the end of the match and they are currently winning with a 1-0 score. Normally the match must be finalized to receive your winnings. At this point, Bahisal offers its users the option to cash out bets. The cash-out amount is determined by factors such as the odds accepted in the betting process, the amount played, and the live rates for the bet.
18. How to use the Cash Out feature?

You can see if your bet is eligible to cash out by going to the "My Bets" section after you have placed your sports betting coupon before the match or as a live bet. If there is a bet that is eligible to cash out, you can click on your bet to follow the cash out instructions. Note that Cash Out is not available if the Cash Out feature is suspended.
19. In which types of sports bets can bets be cashed out?

The cash-out option is available in Football, Basketball, Volleyball, Tennis, Table Tennis, Handball, Rugby, Ice Hockey, Baseball, Badminton, Cricket, American Football, and Dart.
20. Why is the cash-out feature not enabled on my coupon?

The cash-out feature in live or pre-match bets may be active or inactive depending on many factors. If the match on which the bet was made is ongoing, the bets may be suspended in case of momentary incidents such as penalties and free kicks, and the cash-out feature may be temporarily inactive. You should check the cash-out status changes in the following minutes.
21. Can incorrectly placed bets be changed?

Bets approved by you cannot in any way be changed or canceled in accordance with the Bahisal General Terms and Conditions.

22. The match is over, why has my coupon not been settled?

While the end-of-match data is verified by official sources, short-term delays may occur in the system. In popular sports and leagues, the waiting time is very short, but in lower profile events, the duration time may vary. If you have any questions about a delayed result, please seek assistance via live chat.

FINANCIAL TRANSACTIONS

23. How to make a deposit?

When you create an account at Bahisal.com, you will be able to see the available payment methods by which you can make a deposit using the Deposit button on the main page.

You can make your investment instantly by choosing one of the payment methods from the list. If you don't know how to do this, you can easily complete your transaction by choosing the method by which you want to invest in the How to make a deposit? section. In addition, you can connect to our live service line and get step-by-step assistance about the payment method by which you want to make your investment.
24. Can I make a deposit to my Bahisal account with a bank account, etc. that belongs to someone else?

No, according to the General Terms and Conditions, it is possible to invest in your own Bahisal account only with your own account information. The data of the bank account holder must match the data of the Bahisal user account.

25. With which payment methods can I invest or withdraw money?

Since payment providers may change from time to time, you can see the most up-to-date payment methods list on the page that will open by clicking the "Deposit" button after logging into your Bahisal account.

Similarly, you can see the payment providers you can use to withdraw money by clicking the "Withdraw Money" button.
26. How can I make a deposit?

You can visit the detailed "How to Invest" page to find out how to invest using any payment provider. This button at the top of the home page will direct you to the relevant page.

27. How can I withdraw money?

Withdrawals are very fast and easy at Bahisal. You can easily withdraw money into your account using one of the payment methods available with just a few simple clicks.

On the page that opens after successively clicking the My Account > Withdrawal tabs, there are payment methods that allow withdrawals.

Click the Withdraw Money button on the right side of the method you wish to choose. You will see the types of currencies available in the window that opens. After completing your transaction by following the instructions, your withdrawal request will be forwarded to our finance team.
28. How long do withdrawals take?

Withdrawals are usually processed instantaneously and, after the approval of the finance team, the withdrawal process is completed within minutes.

After the withdrawal is processed, it is examined by the finance team and then the order is forwarded to the payment provider. When the withdrawal will be finalized depends on the payment provider's processing time from then on.
29. How can I check my deposit and withdrawal transaction history?

Log into your account, then successively click on Transactions > My Financial History tabs to view your financial transactions in any date range.

BAHISAL ACCOUNT

30. What is Google Authenticator and how do I use it?

Google Authenticator is used to make your account more secure by adding another verification step when logging into your account. It is a two-step verification system provided by Google. To use it, you need to install the Google Authenticator app on your phone. At Bahisal, we care about your security and recommend that all our members use Google Authenticator. In this way, you will increase your account's security by preventing many unwanted situations that may occur.

After activating Google Authenticator, a six-digit number that can only be used once will be generated on Google Authenticator for each login to Bahisal. After logging in with your username and password, you will be asked to enter this sequence of numbers in addition. In this way, even if your login name and password fall into the hands of third parties, you will have an additional security measure as you have two-step verification.
31. How do I log out of my account?

If you have stopped betting, it would be a safer option for you to use the "Sign Out" button by clicking the menu at the top of the page instead of closing the tab in your browser to log out.

32. How to transfer Sports and Casino balance?

After logging into the site, click on your balance at the top of the main page. Complete your transaction by specifying how much amount you will transfer between which balances by using the "Transfer" button located there.

33. How can I close my Bahisal account?

To close your account, please send your request to [email protected] from the e-mail address where your Bahisal account is registered.